Customer Analyst with Danish in Prague

DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.

Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

Responsibilities
•Develop a sound understanding of the organizational policies, procedures and eProcurement tools and implement it on a day to day basis
•Provide technical assistance via phone, email and webex to clients, across the globe for eProcurement tools
•Proactively communicate issue status in a timely way to the clients and the management
•Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our ‘Service Level Objectives’ (SLOs)
•Making outbound calls to clients if process demands
•Efficiently and concisely document support calls/email support inquiries and resolution into the company’s tracking system, practicing ITIL concepts
•Filing ‘Solutions’ and ‘Problem Reports’. Coordinating with various concerned departments to ensure the dynamic fixture of bugs and issues
•Analyze issues, collect the right information
•Perform special projects as requested by the Manager
•Deliver product training courses to customers and internal staff
•Develop a strong professional rapport with assigned customer accounts to help build our business relationship with them
•Perform UAT`s as required and ensure complete documentation as defined
•Assist Sales and professional services teams in terms of trainings of products and troubleshooting
•Develop training material if need be and update it on a timely basis
•Function as a core part of the team, aligning individual activities to meet the goals of the team and organization at large.
•Understand cultural diversity and apply them to build client trust

Required Skills
•Fluent Danish & B2 level English (written & spoken)
•Good understanding of ITIL (Information Technology Infrastructure Library) is a plus, basic knowledge of Ticketing tool is considered an advantage
•Knowledge of Procurement or Supply Chain Management, ERP`s such as SAP / Oracle is also considered a plus
•MS Office skills
•Team work, Proactive approach, Process improvement abilities, quick learning skills, coordination skills, positive attitude, goal oriented, customer centric approach, active listening and problem solving, analytical abilities
•Experience in customer support and ITIL
•1 to 3 Years would be considered an advantage

Why use a Recruitment Agency
• You will be contacted within 30 min of your application
• You are given extra support in preparing for interviews
• You have a contact person who gives you all the details of the job
• You can ask for your application feedback anytime via email or phone
• You do not have to face the situation where company do not reply to you for days
• All our services for job seekers are free of charge. We also offer a bonus scheme for candidates