German Customer Service in Hungary - Apply Now!

Job Posted: 
17/08/2023
Start Date: 
18/09/2023
Job Ref ID: 
DKTMH002
Recruiter: 
Deepak Kumar
Employer: 
Multinational
Country: 
Hungary

City/Town:

  • Budapest

Industry:

  • BPO/Call Center
Project: 
Confidential

Job Profile :

  • Customer Service
Salary Package PM: 
Negotiable
Work Permit: 
Not Provided

Relocate Help:

  • Not Provided

Contract Type:

  • Permanent
Work Location: 
Work From Office

Work Schedule:

  • Monday - Friday
Experience Req: 
Not Required
Education Req: 
High School Diploma
1st Language Req: 
German
2nd Language Req: 
English

Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

Responsibilities

  • Efficient and effective response to German-speaking customer inquiries through all available channels (phone, chat, tickets, etc.)
  • Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
  • Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
  • Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement.
  • Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded.
  • Demonstrates appropriate sense of urgency for customer responses
  • All other duties as assigned

Requirements:

  • Strong verbal communication skills in German language (Minimum Proficiency level – B2+ and above)
  • High problem-solving skills
  • Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
  • Typing 25 WPM and 85% accuracy. Ability to present value-adding solutions to customers
  • High emotional intelligence and soft skills with the ability to serve high-profile customers
  • Achieve goals on time with excellent customer care
  • Ability to learn, acquire knowledge and develop yourself
  • Experience in a multi-system environment
  • Preferably 0-3 –years of experience in a contact center or customer service environment

Benefits:

  • Cafeteria Benefit 22k HUF
  • Private Medical Insurance For Employee And Immediate Family
  • Central Location Close To Public Transportation
  • Multinational Team
  • Remote Option available too​

Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.

To apply for this job : Please send your most recent updated resume to: jobs@dkglobalrecruitment.com