How about being the single point of contact for your client? Whether it is phone, chat or e-mail, your support is highly valued and appreciated! You will learn how to work in an international environment, interacting with colleagues and clients all over the globe. How can YOU make a difference? Understand your customer’s needs and exceed their expectations with a friendly and can-do attitude.

Responsibilities:

• Re-writing prompts or responses
• Participate in internal training
• Attend calibration sessions/calls
• Ensure consistency in rating decisions
• Rate and provide clear reasoning while ensuring adherence to guidelines
• Supporting other projects outside of your core project, as and when required,
• Assess Ads content for accuracy, factuality, relevance, precision quality, helpfulness and alignment with policies and guidelines
• Evaluate and rate various content types, including audio, video, text, and photos ranging from normal to mildly egregious content
• Oversee the quality assurance process for all digital marketing campaigns, ensuring they meet the company’s standards and client expectations

Requirements:

• Fluent in German and B2 or medium-level of English Language
• Comfortable with G suite, especially Google Sheets
• Attention to detail to review content as per ethical/legal standards 
• Experience in evaluating and comparing content from different sources
• Critical thinking skills to identify biases, inconsistencies, and limitations
• Research skills to evaluate content accuracy and identify trustworthy sources
• Knowledge of established guidelines and best practices for content moderation
• Basic level computer handling skills (along with a typing speed of 25-30 words per minute)
• Excellent in verbal & writing skills with the ability to present reasoning in a clear, concise, and logical manner
• Detail oriented, rigorous, analytical skills to assess content factuality, relevance, and alignment with user intent
• University Degree (preferred) with 1-2 years of relevant work experience in either Ads moderation or content moderation

Benefits:

• Retention bonus, each 6-month will be review
• Medical insurance & sick pay, Annual leaves
• Many other benefits based on local law
• Attractive, competitive Monthly Salary
• Interactive activities: team-building, excursions, themed parties, sports events, talent pageants etc

Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.