German Customer Support role in Athens - Remote Work!

How about being the single point of contact for your client? Whether it is phone, chat or e-mail, your support is highly valued and appreciated! You will learn how to work in an international environment, interacting with colleagues and clients all over the globe. How can YOU make a difference? Understand your customer's needs and exceed their expectations with a friendly and can-do attitude.

Responsibilities:

• Troubleshooting any problems clients may have via telephone, e-mail or chat
• Provide information about products & Services to the customers over the phone
• Escalation and rerouting of the issues to other departments if required to do so

Requirements:

• Fluent German and English
• Technical background/troubleshooting skills & familiarity with technology
• Adaptability to fast-paced work environments
• Customer oriented approach that is capable to match the brand’s reputation
• General technical/troubleshooting skills and a natural curiosity-driven personality

Relocation package for the candidate coming from abroad:

• Flight ticket booked by the company
• 2 weeks of free accommodation at a company hotel (breakfast included)
• Taxi transfer from the airport
• Support in finding an apartment to rent

Benefits:

• Excellent Salary
• Flight ticket provided to Athens
• Taxi pickup service from the airport
• 2 weeks free hotel accommodation (breakfast included)
• Free Greek language courses
• Monthly performance bonus
• 175% day salary if work on Sunday or Greek holidays
• Overtime paid
• 2 extra full salaries paid per year (pro rata)
• Training provided (paid)
• International working environment
• On-site canteen (discounts for employees)
• Welcome event

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